Shipping Policy

At Wags 2 Whiskers LLC, we know how important it is to receive your pet essentials safely and on time.

Every order represents care for a beloved companion, and we are committed to providing a smooth and reliable delivery experience from our store to your home.

This Shipping Policy explains how we prepare, ship, and deliver your order.

Our Delivery Commitment

Wags 2 Whiskers LLC is dedicated to bringing quality pet products to families who want the best for their furry companions.

To provide a wider selection of pet essentials while maintaining accessible prices, our products may be fulfilled through carefully selected fulfillment partners and trusted suppliers.

This approach allows us to:

• Offer thoughtfully selected pet products for everyday needs
• Provide competitive pricing without unnecessary retail costs
• Deliver convenient access to pet essentials across different regions

We appreciate your understanding and patience while we work to ensure every order reaches you safely.

1. Order Processing & Shipping Fees

Every order is carefully reviewed, prepared, and packaged before leaving our facility.

Processing Time

Orders are typically processed within:

2–4 business days

During busy periods such as holidays, promotions, or seasonal sales, processing may require additional time.

Shipping Fee

Shipping costs are calculated based on your order details and delivery location.

Any applicable shipping charges will be displayed clearly during checkout before payment.

2. Estimated Delivery Time

Delivery times may vary depending on your location, shipping carrier, and fulfillment availability.

Please note that estimated delivery windows are provided as a guide and do not represent guaranteed arrival dates.

Unexpected delays may occur due to weather conditions, carrier issues, or customs processing.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 24–72 hours to update after shipment
• Initial tracking scans may be delayed while your package moves between facilities
• Your order may still be progressing even if tracking information appears unchanged

If you have any concerns about your shipment, our support team is happy to assist.

4. International Shipping, Customs & Taxes

For international deliveries, additional customs procedures may apply depending on the destination country.

Customers are responsible for:

• Import duties
• Customs fees
• Local taxes or charges required by their country

Wags 2 Whiskers LLC cannot control customs processing times or additional fees charged by local authorities.

5. Order Changes & Cancellation Requests

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to update your shipping information or request cancellation, please contact us as soon as possible:

Email: service@shixyuanyacad2.com

Requests must be submitted within 12 hours of placing your order.

Once an order has entered fulfillment or shipping preparation, changes or cancellations may no longer be possible.

6. Damaged, Missing, or Lost Packages

We want every pet family to have a positive shopping experience.

Damaged Items

If your package arrives damaged:

Please contact us within 72 hours of delivery and provide:

• Your order number
• Photos of the damaged item and packaging

Our team will review the situation and help arrange an appropriate solution.

Lost Packages

If your tracking information shows that your package has been confirmed lost by the shipping carrier, please contact us.

After verification, we will work with you to find the best resolution, including replacement options when applicable.

7. Contact Us

If you have any questions regarding your order or shipment, our customer support team is here to help.

Wags 2 Whiskers LLC

📍 Address:
3729 S Robertson Blvd
Culver City, CA 90232
United States

📧 Email:
service@shixyuanyacad2.com

📞 Phone:
+1 (310) 202-9247