Return & Refund Policy

At Wags 2 Whiskers LLC, your satisfaction matters to us.

We want you and your pets to have a positive experience with every purchase. If your order does not meet your expectations, our return and refund policy is designed to provide a simple and transparent solution.

Please review the guidelines below for information about returns, replacements, and refunds.

1. Return Period & Eligibility

We accept return requests within 30 days of the date your order is delivered.

To qualify for a return, the item must:

• Be unused and in its original condition
• Remain in the original packaging when applicable
• Include all accessories, manuals, or included items
• Have proof of purchase or order information available

Products that have been used, damaged, or altered may not qualify for a return.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email:
service@shixyuanyacad2.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos or additional details if applicable

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Orders

We recommend checking your order shortly after delivery.

If your item arrives:

• Damaged during shipping
• Defective
• Different from the product ordered

Please contact us as soon as possible.

Our team will review your request and work with you to provide an appropriate solution, such as a replacement or refund when applicable.

4. Items Not Eligible for Return

Certain products may not be eligible for returns, including:

• Items that have been used or damaged after delivery
• Personalized or customized products
• Gift cards
• Clearance or final sale items
• Products returned without original packaging or required accessories

If you are unsure whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

If you need a different item, size, or replacement product, please contact our support team.

In most cases, the quickest solution is:

1. Return the original item following our return process
2. Once approved, place a new order for the desired product

Exchange availability may depend on product inventory.

6. Refund Process

Once your returned item is received and inspected, we will send you an update regarding your refund status.

If approved:

• Your refund will be issued to the original payment method
• Processing may take up to 10 business days
• Your bank or payment provider may require additional time to reflect the refund

If you have not received your refund after the processing period, please contact us for assistance.

7. Return Shipping Information

Return shipping arrangements must be confirmed with our customer support team before sending any package.

Please contact:

Wags 2 Whiskers LLC
Email: service@shixyuanyacad2.com

Our team will provide the necessary return instructions and address information after your request is approved.

8. Contact Us

If you have any questions about returns, refunds, or your order, we are here to help.

Wags 2 Whiskers LLC

📍 Address:
3729 S Robertson Blvd
Culver City, CA 90232
United States

📧 Email:
service@shixyuanyacad2.com

📞 Phone:
+1 (310) 202-9247