Privacy policy

Privacy Policy

Last Updated: July 21, 2026

At Wags 2 Whiskers LLC, protecting your privacy is an important part of the trust we build with every customer.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us provide a secure, convenient, and personalized shopping experience.

Information You Provide Directly

When you interact with our website, we may collect information such as:

Full name
Email address
Phone number
Shipping address
Billing information
Payment details
Order history
Customer service communications

This information may be collected when you:

Place an order
Create an account
Contact our support team
Subscribe to promotional emails
Participate in surveys or promotions

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website activity and interaction data
Pages viewed and shopping behavior

This information helps us understand how customers use our website and improve your overall shopping experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

Order Processing & Fulfillment

We use your information to:

Process payments
Confirm orders
Arrange shipping
Provide tracking updates
Complete purchases

Customer Support

We use customer information to:

Respond to questions
Provide order assistance
Resolve issues
Improve our support experience

Website Improvement

We analyze customer interactions to:

Improve website performance
Enhance product selection
Create a better shopping experience

Marketing Communications

With your permission, we may use your information to send:

New product announcements
Special promotions
Offers and updates

You may unsubscribe from marketing emails at any time.

Fraud Prevention & Security

We may use collected information to:

Detect suspicious activity
Prevent unauthorized transactions
Protect our customers and website

3. Protecting Your Information

At Wags 2 Whiskers LLC, we take reasonable measures to protect your personal data.

Our security practices include:

Secure Transactions

Payment information is processed through trusted payment providers using industry-standard encryption technology.

Limited Access

Personal information is only accessible to authorized partners and personnel who need it to provide services.

Payment Information Protection

We do not store complete credit card information on our servers after payment processing is completed.

4. Sharing of Information With Third Parties

We do not sell, rent, or trade your personal information for unauthorized purposes.

However, we may share information with trusted service providers that help us operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics providers
Marketing platforms
Customer service tools

These partners only receive information necessary to perform their services.

5. Advertising & Marketing Technologies

To improve advertising performance and provide more relevant content, we may use third-party technologies such as cookies, pixels, and tracking tools.

Our advertising partners may include:

Meta (Facebook / Instagram)

Google

AppLovin

These companies may collect information about your interactions with our website and other online services according to their own privacy policies.

You may manage advertising preferences through these platforms or your browser settings.

6. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies help us:

Remember shopping cart information
Understand website traffic
Improve website performance
Provide personalized advertisements

Types of cookies we may use include:

Essential Cookies

Required for basic website functions, including checkout and account features.

Analytics Cookies

Used to understand visitor behavior and improve our website.

Marketing Cookies

Used to provide relevant advertisements through third-party partners.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

You may disable cookies through your browser settings, but some website features may not function correctly.

7. Third-Party Websites

Our website may contain links to external websites or services.

These third-party websites operate independently and have their own privacy practices.

Wags 2 Whiskers LLC is not responsible for the privacy policies, security, or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

8. California Privacy Rights (CalOPPA)

If you are a California resident, you have certain privacy rights under applicable laws.

We provide:

Clear access to our Privacy Policy
Information about how personal data is collected and used
The ability to request corrections to personal information

You may contact us if you would like to update your information or ask questions regarding your privacy rights.

9. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us immediately and we will take appropriate steps to remove such information.

10. Data Security & Breach Notification

We maintain reasonable safeguards designed to protect your personal information.

In the unlikely event of a security incident affecting customer information, we will take appropriate steps to investigate, address the issue, and provide notifications when required by applicable laws.

11. Email Communications (CAN-SPAM Compliance)

We may use your email address to provide:

Order confirmations
Shipping updates
Customer service messages
Promotional communications (if you choose to receive them)

We follow CAN-SPAM requirements by:

Providing accurate sender information
Clearly identifying promotional messages
Including unsubscribe instructions
Honoring opt-out requests

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

The updated version will be posted on this page with the latest revision date.

We encourage customers to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Wags 2 Whiskers LLC

📍 Address:
3729 S Robertson Blvd
Culver City, CA 90232
United States

📧 Email:
service@shixyuanyacad2.com

📞 Phone:
+1 (310) 202-9247